Support

Need help with Pictocards on iPhone, iPad, Android or the web? You are in the right place. A real person reads every message.

Contact us

Email team@pictocards.app or use the form below. We usually reply within 4 business days (Swedish time, Monday–Friday).

Please don't include your child's name or photos. We only use your details to answer you — see our Privacy Policy.

Quick answers

I bought a deck but can't see it

Sign in with the same email you used at purchase, then open My library. Your decks follow your account across devices. If it still doesn't appear, contact us with the email you used and we will fix it.

How do I sign in?

Pictocards has no passwords. Enter your email and we send you a one-time code or link. Check your spam folder if it doesn't arrive within a minute.

Can I get a refund?

Purchases made in the iPhone or iPad app are handled by Apple, so refund requests for those go to Apple at reportaproblem.apple.com. For purchases made on our website or in the Android app, or if a deck is faulty or not as described, contact us and we will put it right. See our Terms for details.

Restore my purchases on iPhone or iPad

Open the app, go to Settings and tap "Restore purchases" while signed in to the same Apple ID you bought with. Decks bought on our website are unlocked by signing in with the same email.

Did I lose my custom cards?

Custom photos and recordings are stored only on your device and never sent to us, so we cannot restore them. Keep your original photos safe.

Sound isn't playing

Check that the device isn't on silent and the volume is up, then try again. On iPhone, the silent switch can mute sound in some apps. If it persists, tell us your device and iOS version.

More in our full FAQ.

Your account and data

Delete your account: in the iPhone, iPad or Android app, or on the web, open Settings, tap "Delete account" and confirm. Your account and personal data are removed immediately. If you subscribed or bought through Apple, deleting your account does not cancel or refund Apple purchases; those are managed in your Apple ID settings. Purchase records are kept as Swedish accounting law requires.

Privacy questions or data requests: email privacy@pictocards.app. Read the Privacy Policy.

About us

Pictocards is made by Jonathan Mathisen in Eskilstuna, Sweden. See the Legal Notice for full operator details.